Customer reviews of Coppull Motors

By Anonymous on 14 March 2024 | Purchase not verified

I brought a vehicle from Coppull Motors recently. Company is tidy and vehicles look presentable at there premises. I was aware that the vehicle I was buying needed a few minor fixes doing to it, which I didn't mind doing as representative of the asking price. However, when I got the vehicle home, I found that three of the tyres were below legal limit, the vehicle had a jack & tyre inflator/wheel nut bar missing and the rear window wiper was inoperative due to a broken motor.I have since replaced the tyres and missing equipment, however did contact Coppull Motors regarding the broken wiper motor. They told me that they would reimburse me for the cost of a replacement part, which I had sourced at a reasonable price. As requested, I Emailed the Company with the details. It has now been 3 weeks and a further 2 telephone calls to chase this issue have resulted in the same response, 'yes we will reimburse you' or 'the owner is away on holiday'. I have not had any reimbursement nor have I had any contact from Coppull Motors, it has been me who has had to chase the reimbursement and it appears that the Owner seems to have more holidays than "Judith Chalmers". The vehicle I purchased from Coppull Motors has now been put right and is a great car at my own expense.I write this review, not to complain but to express my disappointment in the way that you, a Customer is treated after the sale is complete.

By Esme H on 22 June 2023 | Purchase not verified

Super helpful with great customer service. They went out of their way to make the experience as smooth and easy as possible. Would definitely recommend, no issues at all.

By Jo B on 28 January 2023 | Purchase not verified

Very helpful, especially Andy who sorted out my personal registration for me. Thank you very much, would certainly recommend them and would use them again.

By Anonymous on 04 May 2022 | Purchase not verified

Would give 0 stars if possible - Customer Service - 0 stars No type of after care, couldn't care less! Car broke down after a few weeks, Had the AA out, had my car in the garage a few weeks for all sorts of tests. Rang them a few times for any kind of advice/help & info on my warranty. Apparently they don't keep records once the car is sold so didn't know who i was or any info on my warranty - BUT WHAT A SURPRISE DESPITE NOT KNOWING WHO I WAS ON ONE PHONECALL WERE ABLE TO TELL ME IT HAD EXPIRED!!!!! i was asked to call back again - more unhelpful conversations with someone who sounded a lot like the manager i spoke & made my payment to but manager was never in (it was the same guy!) was promised call backs from the manager - said should i give you my number then if you don't keep records - no???? probably why im still waiting for a call back 3 weeks later!!!

By Anonymous on 26 March 2022 | Purchase not verified

asked info on a car never heard anything back be warned you get messed about after buying

By Michelle B on 03 March 2022 | Purchase not verified

The guys at Coppull Motors couldn't be more helpful with great customer service. Thanks especially to Andy who is very friendly, helpful and reliable. I love my new car!

By Anonymous on 11 February 2022 | Purchase not verified

Friendly and welcoming staff but deposits are non refundable and they don't advise you of that unless you ask. They didn't want to negotiate on price and they won't accept payment by credit card so if you purchase a vehicle from here, you won't have any protection under section 75 of the Consumer Credit Act. Instead payments have be either cash (risky) bank transfer (equally risky) or by debit card. Personally, I prefer to write a cheque than expose my savings account to a card reader but that's me. I even suggested the dealership should keep hold of the car until the cheque clears but that didn't suit. Apparently, the dealer seems to think cheques take 14 days to clear. This is 2022 ... Clearing time is 1-3 days! He also complained about the need to take a cheque to a bank to deposit

By Dionne W on 03 October 2021 | Purchase not verified

Not only did they provide me with exactly what I was looking for, but Liam was professional, friendly and very well organised throughout the whole process. Sensing my nerves at driving a different model to what I was used to, he came with me for a short drive before setting up the sat Nav to get me back home. I cannot thank Coppull motors enough- totally love my new car- thank you.

By Roger W on 11 May 2021 | Purchase not verified

Excellant trade in deal and after sales service. Minor issue with the exhaust about 3wks after buying car - no quible from Liam and sorted within the day - also kept me informed by phone

By Tim C on 30 December 2020 | Purchase not verified

Would never use this company again. Car marketed as having V5C but on told no V5C after having paid deposit and agreeing to purchase. Coppull Motors failed to send V62 to DVLA when car sold, did not send it when chased when V5C not received after 2 months and only only sent the V62 to the DVLA less than 2 weeks before the Road Tax expired. Coppull Motors refuse to accept responsibility or renew the Road Tax. I cannot renew the Road Tax without the V5C or V11. Coppull Motors ignoring e-mails and telephone calls. Will be reporting to Trading Standards.

Reply from Coppull Motors on 09/01/21

We never marketed the car to have a v5c check the adds , we have also taxed this car for the customer again please can you sort out asap